Servicing and Closing Agents
Understanding Mortgage Servicing
Are you looking to set up online payments? Please click on the borrower login link in the header of this page. Below the login, click on the redlink for the NJ servicing center. Once you are logged in, please follow the prompts. If you need further assistance, please contact the servicing center directly. For additional information or inquiries please email firstname.lastname@example.org.
When you apply for a home mortgage, you may think that the lender will hold and service your loan until you pay it off or you sell your house. That’s often not the case. In today’s market, loans and the rights to service them often are bought and sold.
A home may be one of the most expensive purchases you ever make, so it’s important to know who is handling your payments and that your mortgage account is properly credited. Mortgage Network, Inc. wants you to know about how we service your residential mortgage loan. Please download and read Understanding Mortgage Servicing for more information.
Loan Servicing Frequently Asked Questions
How do I set up Auto Withdrawal, Payment-By-Phone, or Access my account online? Until you are notified that a servicing transfer has occurred, you will have to send a personal check or money order to our Corporate Headquarters located at 99 Conifer Hill Drive in Danvers, MA Attn: Loan Servicing. Once you receive notice of the transfer, you can contact the new servicer for instructions.
How do I log into my account online?
You can access your account online once you receive notification that your loan has either transferred to a new servicer or is being serviced by Mortgage Network's servicing office located in New Jersey. Once the transfer is complete you will receive a letter explaining the transfer. For any questions, please contact us at 800-334-4648 or by email at email@example.com.
I don’t recognize the name of the servicer who you transferred my loan to; how do I know they will treat me right?
We recognize that the transfer of your loan to another institution can be confusing and sometimes stressful. An internet search of most any servicer will only return complaints; very rarely do they capture positive feedback. Stellar customer service is the cornerstone of our business; we have fully vetted all of our business partners and have long -standing relationships with them. As long as you have your mortgage with us, our servicing department is here to help. If you are having any servicing related issues after the transfer, contact firstname.lastname@example.org. We are here to help!
What do I do if I sent my payment to Mortgage Network before I received my Transfer of Servicing Notice?
Nothing, we will endorse your check and FedEx it to the new servicer. If you have your payments automatically withdrawn from your online banking system, please notify your bank of the change of servicer. Your payments are considered late if not received by the 1st of the month. However, you have a grace period of 15 days to allow you to make your mortgage payment without being charged a late fee. During the transfer period (60 days), you will not be charged a late fee, nor will you be reported to the national credit bureaus as past due.
What do I do if I receive a tax bill or insurance bill?
Please send a copy of the bill to email@example.com or fax it to 866-568-6120. We will review your account and make disbursements where necessary. Your insurance company will be notified of your new servicer as a routine part of the transfer process; however, we encourage you to confirm with your insurance carrier that the insurance mortgagee clause has been updated.
Can I make an additional Principal Payment to my loan?
Yes, any additional amounts paid are automatically applied to your principal balance, unless otherwise directed or unless you were notified of an escrow shortage that needs to be funded.
How long does it take for my payment to appear on my balance with the new loan servicer?
Payments are sent to the new servicer after the loan has been transferred; the principal amount should be reflected by your second statement.
Why do I receive notifications in the mail after closing the loan?
You may receive solicitations within the first 60 days after closing that seem to come from Mortgage Network, Inc. These solicitations include offers for credit protection insurance, “Authentic Deed” services, refinancing offers, and more.
Please review these carefully as they could be from third party solicitor and not from Mortgage Network, Inc. or of our affiliates. If you are not sure, you can contact your Loan Officer or Servicing Dept. to confirm.
Closing Agent Approvals
We understand that to deliver the best possible service to our customers we need to involve superior closing agents. We are excited at the opportunity to form new partnerships with attorneys and title companies.
If you are a closing agent and are interested in doing business with Mortgage Network, Inc., please click on the link below to obtain the instructions, checklist and required questionnaire. If you have any questions, comments or feedback on our process please email firstname.lastname@example.org.
Closing Agent Approval Process